Frequently Asked Questions

Do you sell wholesale?

All prices listed on our website are wholesale.

Are All Of Your Products In Stock?

Most products are in stock in our Mississippi warehouse at all times, unless it is a special order item. Some special order items are drop shipped direct from the manufacturer’s warehouse.
(These Special Order Items will be noted on our website when this is the case).

You will be contacted within 48 hours either by phone or e-mail if we are out of stock on a particular item.



Do You Have/Offer A Catalog/Samples?

• We do not have a printed catalog to offer.
• We DO offer individual samples though. We also have certain SAMPLE CARDS of specific materials that are available for purchase through our website. Not all products have Sample Cards for purchase.
• If you see a material that you like, you can order a sample through our REQUEST SAMPLES LINK.
  Individual Cut Samples are $0.50 cents each.

Do You Offer Discounts Or Coupons?

• From time to time we send out e-mails with a current Coupon Code for extra savings.
  Click on the link a the bottom of this page to subscribe to our mailing list, receive our Newsletter, and take advantage of Super Sales and Specials!
  
  
  Coupon Codes must be used at time of purchase.
  Discounts cannot be given after the order has been processed and shipped!

How Do You Sell Your Fabrics & Vinyl?

• We sell all of our materials by the "Running Yard". One Yard of material will be whatever the width of the material is, by one yard (3 feet) in length.
• Example: One Yard of 54" Inch Wide Material would be 54" Inches Wide and 3 Feet long.
• If you need to order 1/2 yard increments, please contact us by phone to place your order.
  We do have a 1 yard MINIMUM for all materials.

Does Your Material Come In One Continuous Length?

• Yes, our materials are sold in continuous lengths.
• If you order two yards of material, you will receive 6 feet of material in length.
  3 yards of material = 9 feet of material
  4 yards of material = 12 feet of material
  and so on...
• In the event that you place a large order for one single type of material, and we do not have the material in one continuous length, you will be contacted before we ship your order to see if what we have in stock will work for your application.

What Countries Do You Ship To?

• United States
• NOTE: WE CANNOT SHIP AEROSOL CANS, ADHESIVES, GLUES, OR ANY
  OTHER FLAMMABLE ITEMS OUTSIDE OF THE LOWER 48 STATES OF THE USA
  

Will You Ship To Countries Outside of the USA?

• NO.
  
  
  

Do You Ship To APO/FPO Addresses?

• We can ship to some APO/FPO addresses if there are no Duties, Taxes, or Fees. These are normally Puerto Rico, Hawaii, Alaska and Guam via USPS Priority mail. Tracking numbers are not available for APO/FPO and Guam shipping addresses.
• NOTE: WE CANNOT SHIP AEROSOL CANS, ADHESIVES, GLUES, OR ANY OTHER FLAMMABLE ITEMS OUTSIDE OF THE LOWER 48 STATES OF THE USA
  

What Will My Shipping Costs Be?

• Shipping charges are calculated for the 48 US Continental States at the Checkout Page when you select Ground, Next Day, Second Day, or 3-Day Select for your shipping option. After viewing your complete order total, you will be given the opportunity to accept or decline your purchase, before processing your order through our website.
• Delivery transit may take 1-7 days for U.S. customers & 7-14 days for International shipments, depending on destination.
• NOTE: WE CANNOT SHIP AEROSOL CANS, ADHESIVES, GLUES, OR ANY OTHER FLAMMABLE ITEMS OUTSIDE OF THE LOWER 48 STATES OF THE USA
  

Refused Shipments

• Refused or undeliverable packages are not grounds for a refund.
• Customers will be re-shipped another shipment if the packages are returned to us. Customers will be charged another shipping and handling fee for the re-shipment.
• If a change of address occurs during a UPS shipment, through no fault of ours, the customer will be charged a $10.00 fee for the change of address (this fee is charged to us by UPS and /FEDEX). Please be sure to include your COMPLETE shipping address when ordering. If we cannot verify that your address is correct, we reserve the right to cancel your order.

My Package Was Damaged Or Lost In Transit

• If your shipment arrives damaged in shipment, please contact us immediately for resolution.
• We will reship any damaged or lost items as soon as a resolution is made with the shipping company...

We Reserve The Right To Refuse Service At Any Time

We reserve the right to refuse or cancel your order, for any reason, at any time, and whether or not the order has been charged to your credit card. If a credit card has already been charged for the purchase and the order is canceled, we will issue a credit to the credit card account in the amount equal to the charge.